Students can view their billing statements in the Student Accounts section of UNCGenie. Billing statements represent a snapshot in time and are only as up-to-date as the last time they were issued. Students are advised to check their actual account balance (also in their Student Accounts) for the most recent total amount owed.
The student bill includes a number of different charges – not just tuition – so it’s important to understand what all charges mean.
With the exception of questions about financial aid awards and residency status, direct billing inquiries to the UNCG Cashiers and Student Accounts Office. Students should confirm accuracy of student information listed, including the billing statement date.
The left column of the billing statement is a running list of all account charges in alphabetical order. Student bills may include charges for:
Students should check that they are being charged at the appropriate residency rate (in-state vs. out-of-state). Visit the tuition and fees section for information about residency and explanation of required fees.
A required health insurance charge will appear on the bill unless the student waives the automatic student coverage in order to use their own private insurance plan. If a waiver isn’t filed within the first 1-2 weeks of the semester, the health insurance fee cannot be refunded.
The UNC system requires health insurance coverage for degree-seeking students registered for more than 6 credit hours on campus. Students may use their own private coverage (or coverage through their parent or guardian), or they may use the University’s insurance plan through Student Blue. To ensure the UNC system requirement is met, all affected students are automatically enrolled in the Student Blue plan until they confirm they prefer to use their own private coverage. Students with alternate insurance must waive the Student Blue coverage in order to avoid charges for student health insurance coverage. If a waiver isn’t filed within the first 1-2 weeks of the semester, the health insurance fee cannot be refunded.
Housing fees vary depending on the semester, residence hall, and room type. More information about housing options and costs is available through Housing & Residence Life.
First year students living on campus must have a meal plan. Upper level students and commuters do not have a requirement, but can take advantage of a variety of options. Students can choose a plan that includes Flex Dollars that can be used at participating local restaurants, many of which offer delivery to campus. Visit the Campus Dining site for information about meal plans.
Students purchase parking decals directly through Parking Operations. Decals are priced according to parking lot/deck locations and range in price. Details and purchase options are on the parking website.
Bookstore Bucks allows students to add up to $750 per semester to their SpartanCard for use in the UNCG Bookstore in the Elliot University Center. Information is available on the SpartanCard site.
UNCG First Day® Complete is a course materials delivery program (rental) that lowers the cost of course materials and ensures undergraduate students have their required course materials on the first day of class. Undergraduate students will receive a course charge on their student bill that says UNCG First Day Complete. The charge is based on the number of credit hours per term. The rate is $20.00 per credit hour. So, if you are taking 15 credit hours, your UNCG First Day Complete charge would be $300.00 for all required course materials. Learn more on the Bookstore Website.
During the semester, students may incur new charges for a variety of reasons. It is the student’s responsibility to monitor their account and pay for these charges in a timely manner. Large outstanding balances may result in a registration hold, but smaller outstanding balances may end up being rolled into the next billing cycle. Up-to-date balances and account information can be viewed online on the Student Account Center website.
The right column of the billing statement reflects financial aid and other awards that will help offset the cost of attendance. Unlike tuition and fees, which are billed per semester, financial aid is awarded annually. Keep in mind that loans are subject to an origination fee, so their amounts here will differ slightly from official financial aid award documents.
If the expected aid amounts are not reflected on the billing statement, check to be sure that all required paperwork is complete and has been submitted and aid has been officially accepted through UNCGenie. Financial aid is credited to the student account only after these two steps have been completed. For additional help, contact the Office of Financial Aid and Scholarships at firstname.lastname@example.org or 336.334.5702.
The amount owed is the difference between charges and credits. (Current students may also see previous and future balance amounts reflected here.)
If credits outweigh charges, you may be due a refund after financial aid is disbursed. Visit the section about refunds for more information about how to set up direct deposit for the fastest access to your refund amount.
There are payment plans available to any student who needs assistance paying the balance of their bill.