UNC Greensboro issues bills for tuition, fees, housing, meal plans, and parking each semester via the student’s UNCGenie account. Students and their designated authorized users are also notified by email periodically when a new billing statement is available online. Student bill notifications are sent to the student’s UNCG email address unless they have a preferred email address designated in UNCGenie.
What is on your bill
The emailed billing statement reflects charges and credits applied to a student’s account at the date the bill was generated. Charges may include:
- Tuition and fees
- Housing costs
- Meal plan
- Student health insurance (students must opt out of this charge each year)
- Parking pass costs
- Bookstore Bucks
- First Day Complete (Undergraduate Students Only. UNCG First Day® Complete is a course materials delivery program (rental) that lowers the cost of course materials and ensures undergraduate students have their required course materials on the first day of class.)
- Past balances from previous semesters
During the semester, students may incur new charges from adding or dropping courses, financial aid adjustments, and other charges (like student health insurance, parking, or library fines). It is the student’s responsibility to monitor their student account and pay for any charges in a timely manner. Up-to-date balances and account information can be viewed online on the Student Account Center website.
Payments must be submitted by the scheduled payment deadline date to avoid cancellation of classes. Financial aid that has been awarded and accepted is automatically applied to student bills, but it may not be enough to cover the full balance. Students should check their student account to make sure there is enough financial aid or payments to cover their balance by the deadline. More information is available in the How to Pay section.
How to view your bill
Bills are issued electronically through the Student Account Center in UNCGenie. To view your current balance, account activity, and billing statement, follow these instructions:
Log in to the Student Account Center
For students:
- Log in to UNCGenie with your student ID number and 6-digit PIN.
- Click on the Student tab and select “Student Account Center.”
For authorized users:
- Go to the Student Account Center login for Authorized Users Only.
- Log in with the email address and password associated with your authorized user account.
View past issued statements
- Click on My Account and select “Statements.”
- Select the billing statement you want to view.
Keep in mind that billing statements are a snapshot in time. As students make changes to registration, housing, meal plans, parking, etc. the billing statement remains the same while the amount due will likely change.
View current balance due
To view the current account balance, click on the Home icon in the top left corner of the Student Account Center.
Need help reading and understanding your billing statement? Click here for a helpful guide.
How to add an authorized user
Students may want to have someone else (like a parent or other family member) make bill payments on their behalf. In this case, students can authorize that other person as an “Authorized User,” granting them access to log in and take actions on the Student Account Center page.
To make someone an authorized user, students should take the following steps.
- Log in to UNCGenie with your student ID number and 6-digit PIN.
- Click on the Student tab and select Student Account Center.
- Select the Authorized User option under My Profile Setup (on the right side of the page).
- Select Add an Authorized User and follow the instructions given.
Students can allow authorized users to view and pay student balances, set up payment plans, and be notified by email when bills and tax statements are available.
Authorized users will be e-mailed a password and instructions to log on to the Student Account Center.
Payment deadlines
Payment is due by the due date shown on your bill. If you do not receive a bill, follow the payment deadline schedule listed here.
For information about how to pay a balance, visit the Payments section.
Summer 2023
| Registration Period | Billing Statement Sent | Payment Due |
|---|---|---|
| Registered by April 11, 2023 | April 12, 2023 | May 4, 2023 (by 5:00 p.m.) |
| Registered between April 12 and May 4, 2023 | No billing statement sent: View balance via Student Account Center in UNCGenie | May 4, 2023 (by 5:00 p.m.) |
| Registered after May 4, 2023 | No billing statement sent; View bill via Student Account Center in UNCGenie | Immediately following registration |
After the payment due date, students who have not paid or established a payment plan may be dropped from their classes.
Fall 2023
| Registration Period | Billing Statement Sent | Payment Due | Cancellation Date |
|---|---|---|---|
| Registered by July 6, 2023 | July 7, 2023 | Aug. 9, 2023 (by 5:00 p.m.) | Aug. 11, 2023 |
| Registered between July 7 and July 24, 2023 | July 25, 2023 | Aug. 9, 2023 (by 5:00 p.m.) | Aug. 11, 2023 |
| Registered between July 25 and Aug 1, 2022 | Aug. 2, 2023 | Aug. 9, 2023 (by 5:00 p.m.) | Aug. 11, 2023 |
| Registered between Aug 2 and Aug 14, 2023 | Aug. 15, 2023 | Aug. 23, 2023 (by 2:00 p.m.) | Aug. 23, 2023 |
| After Aug 14, 2023 | No billing statement sent; View balance via Student Account Center in UNCGenie | Aug. 23, 2023 (by 2:00 p.m.) | Aug. 23, 2023 |
After the payment due date, students who have not paid or established a payment plan may be dropped from their classes.
Spring 2023
| Registration Period | Billing Statement Sent | Payment Due |
|---|---|---|
| Registered by November 14, 2022 | Tuesday, November 15, 2022 | Tuesday, December 13, 2022 (by 5:00p.m.) |
| Registered between November 15 and December 14, 2022 | Thursday, December 15, 2022 | Monday, January 9, 2023 (by 5:00 p.m.) |
| Registered between December 15 and January 3, 2023 | Tuesday, January 4, 2023 | Monday, January 9, 2023 (by 5:00 p.m.) |
| Registered after January 3, 2023 | No billing statement sent; View bill via Student Account Center in UNCGenie | Monday, January 9, 2023 (by 5:00 pm) |
After the payment deadline of January 9, 2023, students who have not paid or established a payment plan may be dropped from their classes.
“Confirmed” payment status
After making a payment and/or payment arrangements (financial aid, payment plan, etc.), students are encouraged to confirm their payment has been accepted by the Cashiers Office. To do this, check the Payment Confirmation page in UNCGenie. As long as you are listed as “Confirmed (no longer at risk for cancellation for non-payment)” for the current semester, you do not need to take any further action.
How to access the Payment Confirmation page:
- Log in to UNCGenie with User ID and Pin
- Click on Student Services & Financial Aid, then click on Payment Confirmation
- Select the current term from the drop-down list
- Click Submit
- Your Payment Confirmation information will be displayed
Please allow 24-48 hours after payment is made for your confirmation status to be updated.
Penalties for non-payment
Students should review their account regularly for balance information and pay any balance promptly to avoid negative consequences which may include student record holds, cancellation of registration, late fees and interest, and debt collection.
Penalties are applied as follows:
- Students who do not pay by the posted deadline will be cancelled from all classes. Tuition and fee charges will be cancelled as well, but other charges may remain as an outstanding balance.
- Students who incur additional charges or have past account balances that are not paid are subject to holds on their student record.
After a student is no longer enrolled at UNCG and they are billed for any remaining balance they left with, they will face additional penalties after 30 days of non-payment, including a late payment fee, interest charges, and debt collection.
Student record holds
Students with outstanding balances are subject to a hold on their record which will prevent important actions like class registration, obtaining a transcript, and receiving a diploma.
Once a hold has been placed on a student’s account, the account balance must be paid in full for the hold to be removed.
The fastest way to remove past due holds is to make a payment online using certified funds (like credit card) on the Student Account Center. Students can also remove any past due holds by bringing payment to the Cashiers Office in person with certified funds (cash, certified check, or money order).
Holds are generally removed within 24 hours of paying the balance in full if paid by these methods. Payments made with a check or electronic check may take up to 10 business days after receipt to resolve the hold.
Cancellation for non-payment
Students must pay their balance or make arrangements for a payment plan before the published deadline each semester. Failure to pay a bill will result in cancellation of registration. Students with unresolved returned checks may also have their registration cancelled if the check is not replaced by the due date.
Interest and late payment charges
Students who have past due balances on their account are subject to a late payment penalty and will also be charged interest. These charges are required by General Statutes 147-86.23 and 105-241.21.
- The late payment penalty is 10% of the total due (one-time charge).
- Interest is charged at a rate of 7% annually, assessed monthly at 0.58% of the unpaid balance.
Debt collection
A student’s account will be considered past due and subject to additional collection activities if the student meets the following criteria:
- Is not currently enrolled at UNCG.
- Account contains unpaid balances that have been outstanding 30 days or more after the last day of the term or the last day of attendance.
Not receiving a bill or notice will not be accepted as a valid reason for not paying an account. Debts may be collected through:
Third Party Collection Agencies
UNCG mails letters to students with a past due account that outline the amount owed and instructions for making payment and contact information for UNCG. If the student fails to pay their outstanding balance, the university will assign the student’s account to a state contracted third party collection agency. Once an account has been assigned to a collection agency, the former student will need to contact the collection agency directly to arrange payment.
Setoff Debt Collection Act (SODCA)
As part of the North Carolina Setoff Debt Collection Act, debtors to the University with debts of $50 or greater must be listed with the N.C. Department of Revenue for potential set off against their NC individual income tax refunds.
The NC Department of Revenue will notify the person with a past due account that the university has a claim against their income tax refund at the time that a refund is seized. The amount owed to UNCG plus a SODCA collection fee is deducted from the individual’s state tax refund. The amount owed is then forwarded to UNCG and the collection fee is retained by the NC Department of Revenue. UNCG will apply the funds received as payment against the outstanding account balance.
State Employees Debit Collection Act (SEDCA)
If you are a state employee with a past-due balance, your account may be submitted as part of the State Employees Debt Collection Act (SEDCA). This act requires that employees whose salaries are paid in whole or in part by state funds must pay in full any amount owed to the state as a condition of employment.