UNC Greensboro issues bills for tuition, fees, housing, meal plans, and parking each semester via the student’s UNCGenie account. Students and their designated authorized users are also notified by email periodically when a new billing statement is available online. Student bill notifications are sent to the student’s UNCG email address unless they have a preferred email address designated in UNCGenie.

What is on your bill

The emailed billing statement reflects charges and credits applied to a student’s account at the date the bill was generated. Charges may include:

During the semester, students may incur new charges from adding or dropping courses, financial aid adjustments, and other charges (like student health insurance, parking, or library fines). It is the student’s responsibility to monitor their student account and pay for any charges in a timely manner. Up-to-date balances and account information can be viewed online on the Student Account Center website.

Payments must be submitted by the scheduled payment deadline date to avoid cancellation of classes. Financial aid that has been awarded and accepted is automatically applied to student bills, but it may not be enough to cover the full balance. Students should check their student account to make sure there is enough financial aid or payments to cover their balance by the deadline. More information is available in the How to Pay section. 

How to view your bill

Bills are issued electronically through the Student Account Center in UNCGenie. To view your current balance, account activity, and billing statement, follow these instructions:

For students:

  • Log in to UNCGenie with your student ID number and 6-digit PIN.
  • Click on the Student tab and select “Student Account Center.”

For authorized users:

  • Click on My Account and select “Statements.”
  • Select the billing statement you want to view.

Keep in mind that billing statements are a snapshot in time. As students make changes to registration, housing, meal plans, parking, etc. the billing statement remains the same while the amount due will likely change.

To view the current account balance, click on the Home icon in the top left corner of the Student Account Center.

How to add an authorized user

Students may want to have someone else (like a parent or other family member) make bill payments on their behalf. In this case, students can authorize that other person as an “Authorized User,” granting them access to log in and take actions on the Student Account Center page. 

To make someone an authorized user, students should take the following steps.

Students can allow authorized users to view and pay student balances, set up payment plans, and be notified by email when bills and tax statements are available. 

Authorized users will be e-mailed a password and instructions to log on to the Student Account Center.

Payment deadlines

Payment is due by the due date shown on your bill. If you do not receive a bill, follow the payment deadline schedule listed here. 

For information about how to pay a balance, visit the How To Pay section.

Summer 2024

Registration PeriodBilling Statement SentPayment Due
Registered by April 10, 2024April 11, 2024May 2, 2024 (by 5:00 p.m.)
Registered between April 11 and May 2, 2024No billing statement sent: View balance via Student Account Center in UNCGenieMay 2, 2024 (by 5:00 p.m.)
Registered after May 2, 2024No billing statement sent; View bill via Student Account Center in UNCGenieImmediately following registration

After the payment due date, students who have not paid or established a payment plan may be dropped from their classes.

Fall 2024

Registration PeriodBilling Statement SentPayment DueCancellation Date
Registered by July 11, 2024July 12, 2024Aug. 14, 2024 (by 5:00 p.m.)Aug. 16, 2024
Registered between July 12 and July 29, 2024July 30, 2024Aug. 14, 2024 (by 5:00 p.m.)Aug. 16, 2024
Registered between July 31 and Aug 6, 2024Aug.  7, 2024Aug. 14, 2024 (by 5:00 p.m.)Aug. 16, 2024
Registered between Aug 7 and Aug 19, 2024Aug.  20, 2024Aug. 28, 2024 (by 2:00 p.m.)Aug. 28, 2024
After Aug 19, 2024 No billing statement sent; View balance via Student Account Center in UNCGenieAug. 28, 2024 (by 2:00 p.m.)Aug. 28, 2024
After Aug 28, 2024 for POT B Courses OnlyNo billing statement sent; View balance via Student Account Center in UNCGenieOct 16, 2024 (by 5:00 p.m.)Oct. 19, 2024

After the payment due date, students who have not paid or established a payment plan may be dropped from their classes.

Spring 2024

Registration PeriodBilling Statement SentPayment DueCancellation Date
Registered by November 20, 2023November 21, 2023December 13, 2023 (by 5:00p.m.)Jan. 10, 2024
Registered between November 21 and December 14, 2023December 15, 2023January 8, 2024 (by 5:00 p.m.)Jan. 10, 2024
Registered between December 15 and January 2, 2024January 3, 2024January 8, 2024 (by 5:00 p.m.)Jan. 10, 2024
Registered after January 2, 2024No billing statement sent; View bill via Student Account Center in UNCGenieJanuary 8, 2024 (by 5:00 pm)Jan. 10, 2024
After Jan 10, 2024 for
POT B Courses Only
No billing statement sent; View bill via Student Account Center in UNCGenieFeb 29, 2024 (by 5:00 p.m.)Mar. 12, 2024

After the payment deadline students who have not paid or established a payment plan may be dropped from their classes.

“Confirmed” payment status

After making a payment and/or payment arrangements (financial aid, payment plan, etc.), students are encouraged to confirm their payment has been accepted by the Cashiers Office. To do this, check the Payment Confirmation page in UNCGenie. As long as you are listed as “Confirmed (no longer at risk for cancellation for non-payment)” for the current semester, you do not need to take any further action.

 How to access the Payment Confirmation page:

Please allow 24-48 hours after payment is made for your confirmation status to be updated.

Penalties for non-payment

Students should review their account regularly for balance information and pay any balance promptly to avoid negative consequences which may include student record holds, cancellation of registration, late fees and interest, and debt collection. 

Penalties are applied as follows: 

After a student is no longer enrolled at UNCG and they are billed for any remaining balance they left with, they will face additional penalties after 30 days of non-payment, including a late payment fee, interest charges, and debt collection.

Students with outstanding balances are subject to a hold on their record which will prevent important actions like class registration, obtaining a transcript, and receiving a diploma.

Once a hold has been placed on a student’s account, the account balance must be paid in full for the hold to be removed.

The fastest way to remove past due holds is to make a payment online using certified funds (like credit card) on the Student Account Center. Students can also remove any past due holds by bringing payment to the Cashiers Office in person with certified funds (cash, certified check, or money order). 

Holds are generally removed within 24 hours of paying the balance in full if paid by these methods. Payments made with a check or electronic check may take up to 10 business days after receipt to resolve the hold.

Students must pay their balance or make arrangements for a payment plan before the published deadline each semester. Failure to pay a bill will result in cancellation of registration. Students with unresolved returned checks may also have their registration cancelled if the check is not replaced by the due date.

Students who have past due balances on their account are subject to a late payment penalty and will also be charged interest. These charges are required by General Statutes 147-86.23 and 105-241.21. 

  • The late payment penalty is 10% of the total due (one-time charge).
  • Interest is charged at a rate of 7% annually, assessed monthly at 0.58% of the unpaid balance.

A student’s account will be considered past due and subject to additional collection activities if the student meets the following criteria: 

  • Is not currently enrolled at UNCG.
  • Account contains unpaid balances that have been outstanding 30 days or more after the last day of the term or the last day of attendance.  

Not receiving a bill or notice will not be accepted as a valid reason for not paying an account. Debts may be collected through:  

  • Third Party Collection Agency: UNCG mails letters to students with a past due account that outline the amount owed and instructions for making payment and contact information for UNCG.  If the student fails to pay their outstanding balance, the university will assign the student’s account to a state contracted third party collection agency.  Once an account has been assigned to a collection agency, the former student will need to contact the collection agency directly to arrange payment.
  • Setoff Debt Collection Act (SODCA): As part of the North Carolina Setoff Debt Collection Act, debtors to the University with debts of $50 or greater must be listed with the N.C. Department of Revenue for potential set off against their NC individual income tax refunds. The NC Department of Revenue will notify the person with a past due account that the university has a claim against their income tax refund at the time that a refund is seized.  The amount owed to UNCG plus a SODCA collection fee is deducted from the individual’s state tax refund.  The amount owed is then forwarded to UNCG and the collection fee is retained by the NC Department of Revenue.  UNCG will apply the funds received as payment against the outstanding account balance.
  • State Employees Debt Collection Act (SEDCA): If you are a state employee with a past-due balance, your account may be submitted as part of the State Employees Debt Collection Act (SEDCA).  This act requires that employees whose salaries are paid in whole or in part by state funds must pay in full any amount owed to the state as a condition of employment. 

CONTACT US

CASHIERS & STUDENT ACCOUNTS OFFICE

  • Cashier window hours: Monday-Friday, 9 a.m.-4 p.m.
  • Student accounts hours: Monday-Friday, 8 a.m.-5 p.m.
  • Phone: 336.334.5831
  • Fax: 336.334.4178
  • Email: cashier@uncg.edu
  • Mailing Address: PO Box 26170, Greensboro, NC 27402-6170
  • Campus Address: 151 Mossman Building*
  • *Face-to-face meeting with counselors by appointment only.  Drop-Ins welcome for payments.
    *How to make an appointment in Starfish