Billing Info

For currently and recently enrolled students:

• Log in to the Student Account Center at: go.uncg.edu/studentaccountcenter. If prompted, enter your UNCG iSpartan email address and password.
• Alternatively, you may also log into UNCGenie with your UNCG iSpartan username and password.
• Once logged into UNCGenie:
  • Select the Student Main Menu option.
  • Under Student Services, select the Student Accounts tab and click on Student Account Center.

For authorized users:

• Log in with the email address and password associated with your authorized user account at: go.uncg.edu/studentaccount-authorizedusers.

Former students (who no longer have iSpartan account access):

• Log in to the Student Account Center with your 9-digit Student ID number and 6-digit PIN at: go.uncg.edu/studentaccount-authorizedusers.
• If you do not remember your Student ID, the ID number may be retrieved at the following link: https://getmyid.uncg.edu.
• If you have any difficulty retrieving your ID and/or PIN, please contact the UNCG Computing Help Desk at 336-256-8324.

• Click on My Account and select “Statements.”
• Select the billing statement you want to view.

Keep in mind that billing statements are a snapshot in time. As students make changes to registration, housing, meal plans, parking, etc. the billing statement remains the same while the amount due will likely change.

You can access a real-time on demand statement at any time using the ‘View On Demand Statement’ button on the home page of the Student Account Center.

This statement provides student charges, payments, balances, and courses for a selected term in real time. It can be used when an official transcript is not required, but the student must submit an itemized statement of billing or coursework to an employer or sponsor. . (Note: Only students can view their coursework for a term).

• Click the “View On Demand Statement” button in the “Statements” box of the home screen of the Student Account Center.
• Select the term of the statement you would like to view from the drop-down menu.
• Click on the Submit button.
• The statement will open in a new window, scroll to the bottom and select “Print” to print the statement or save as PDF.

To view the current account balance, click on the Home icon in the top left corner of the Student Account Center.

Students with outstanding balances are subject to a hold on their record which will prevent important actions like class registration and receiving a diploma.

Once a hold has been placed on a student’s account, the account balance must be paid in full for the hold to be removed.

The fastest way to remove past due holds is to make a payment online using certified funds (like credit card) on the Student Account Center. Students can also remove any past due holds by bringing payment to the Cashiers Office in person with certified funds (cash, certified check, or money order). 

Holds are generally removed within 24 hours of paying the balance in full if paid by these methods. Payments made with a check or electronic check may take up to 10 business days after receipt to resolve the hold.

Students must pay their balance or make arrangements for a payment plan before the published deadline each semester. Failure to pay a bill will result in cancellation of registration. Students with unresolved returned checks may also have their registration cancelled if the check is not replaced by the due date.

Students who have past due balances on their account are subject to a late payment penalty and will also be charged interest. These charges are required by General Statutes 147-86.23 and 105-241.21. 

• The late payment penalty is 10% of the total due (one-time charge).
• Interest is charged monthly on the unpaid balance at the per annum rate set by NCDOR.

A student’s account will be considered past due and subject to additional collection activities if the student meets the following criteria: 

• Is not currently enrolled at UNCG.
• Account contains unpaid balances that have been outstanding 30 days or more after the last day of the term or the last day of attendance.  

Not receiving a bill or notice will not be accepted as a valid reason for not paying an account. Debts may be collected through:  

• Third Party Collection Agency: UNCG mails letters to students with a past due account that outline the amount owed and instructions for making payment and contact information for UNCG.  If the student fails to pay their outstanding balance, the university will assign the student’s account to a state contracted third party collection agency.  Once an account has been assigned to a collection agency, the former student will need to contact the collection agency directly to arrange payment.
• Setoff Debt Collection Act (SODCA): As part of the North Carolina Setoff Debt Collection Act, debtors to the University with debts of $50 or greater must be listed with the N.C. Department of Revenue for potential set off against their NC individual income tax refunds. The NC Department of Revenue will notify the person with a past due account that the university has a claim against their income tax refund at the time that a refund is seized.  The amount owed to UNCG plus a SODCA collection fee is deducted from the individual’s state tax refund.  The amount owed is then forwarded to UNCG and the collection fee is retained by the NC Department of Revenue.  UNCG will apply the funds received as payment against the outstanding account balance. The act gives the alleged debtor the right to a hearing to contest the validity of the debt. The alleged debtor has 30 days from the date of notification of the University’s claim to file a written request for a validity hearing. If you intend to dispute the amount you currently owe UNCG, you should do so by giving written notice within 30 days of the date of this notice to the UNCG Cashiers and Student Accounts Office, PO Box 26170, Greensboro, NC 27402.  Failure to contest this claim within 30 days will be deemed a waiver of said opportunity.
• State Employees Debt Collection Act (SEDCA): If you are a state employee with a past-due balance, your account may be submitted as part of the State Employees Debt Collection Act (SEDCA).  This act requires that employees whose salaries are paid in whole or in part by state funds must pay in full any amount owed to the state as a condition of employment. 

Accounts deemed uncollectible after a period of attempt to collect are written off the university’s accounts receivable balance. However, the unpaid balance plus interest and late fees remains a legal obligation of the student. These accounts will continue to be retained with a third-party collection agency. Diplomas and registration hold will remain on the student account until the account is paid in full.